The best service in Europe
How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
Before
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.
During
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
After
If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.
We extend the warranty to a total of 36 months –without any additional costs for you.
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.
Our Service Team’s contact details:
Arturia DrumBrute Impact
Analog drum computer; 10 sounds: Kick, Snare 1, Snare 2, Tom Hi, Tom Low, Cowbell, Cymbal, Closed Hat, Open Hat and FM; 64 patterns with up to 64 steps each; accentuation and switchable color tone coloring per instrument and step;...
to the product
Daslight Light Rider Wifi DMX Interface
Daslight Light Rider Wifi DMX Interface, Tablet-based DMX control, intuitive operating concept allows quick access to all functions and simplifies use, free App "Light Rider" for iOS, Android and Amazon Fire Tablet, perfect for DJs thanks to beat synchronization via...
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Gator iMac 27" Tote Bag
Nylon bag for 27" Apple iMac Good hold and protection with adjustable foam blocks and hard-panel reinforcement in the front cover, Foldable sun and dust protection, Double zipper, Cable bag inside, Outer accessory pocket for keyboard, mouse, SD cards...
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Arturia KeyLab MkII 61 Black
Arturia KeyLab MkII 61 Black; USB Midi-Keyboard with 61 Keys; velocity and Aftertouch; 16 RGB-backlit performance pads; 9 fader, 9 rotary knobs, LCD-Display; Category Function; Pitch- and Modulation-Wheel; Chord and Transpose Function; Transport Buttons; Connections: 5 Expression Control Inputs; 4x...
to the product 
Korg D1
Digital Piano 88 Keys weighted RH3 keyboard (Real Weighted Hammer Action 3), 5 Sensitivity curves, Stereo PCM sound generation, 120 Voice polyphony, 30 Sounds, 30 Demo songs, Key-Off simulation, Damper resonance, 3 Effects, Metronome, 2x Line out 6.3 mm...
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Aston Microphones Swift
Aston Microphones Swift; Universal Mic Mount without Rubber Bands; fits Mics from 40 bis 60 Diameter; two quick release spring clips; made of Aluminium, grade glass-fill nylon polymer and medical grade latex ("ShockStar" suspension); Dimensions: 145 x 60 x 170...
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Audient iD44
20-in / 24-out desktop audio interface Fully metallic desktop housing, Control knobs made of solid, hand-milled aluminium, 4 Class A Audient console mic preamps, 60 dB gain, AD / DA converter of the highest class, 2 ADAT inputs and...
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EQ Acoustics Spectrum 2 L5 Tile Black
Acoustic Absorber Material of the absorber's core: 100% polyester with textile cover, Very robust, Non-allergenic and doesn't contain irritants, Odour-free, Good efficiency in the medium and high frequency ranges, Wall and ceiling mounting is possible with the flexi-system (hook...
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Universal Audio Apollo Thunderbolt 3 Card
Universal Audio Apollo Thunderbolt 3 Card; Expansion Card for Apollo Rack Interfaces; two Thunderbolt 3 Ports, 5 W bus power for all connected Thunderbolt 3 peripherals; up to 40 Gbit/s; System requirements: macOS Sierra/High Sierra or Windows 10 with Fall...
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Cameo Studio PAR DTW
White light LED PAR With variable colour temperature and dim-to-warm function, Professional LED PAR for use on theater and drama stages or for object lighting, Dim-to-warm function ensures a dark orange light colour in the low brightness range by...
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IK Multimedia UNO Synth
Monophonic analog synthesizer with step sequencer, arpeggiator and effects section Classic setup with 2 VCOs and noise generator, multimode filters, amps, 2 envelopes and LFO, Waveform VCOs Triangle, sawtooth and variable pulse width rectangle, Multimode filter with 12 dB...
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Presonus Studio 1810
18 x 8 USB 2.0 audio interface 24 bits / 192 kHz, 2 front combo inputs Mic / Line / Inst (XLR / jack), 2 front combo inputs Mic / Line (XLR / jack), 4 XMAX Class A mic...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.