The best service in Europe
How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
Before
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.
During
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
After
If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.
We extend the warranty to a total of 36 months –without any additional costs for you.
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.
Our Service Team’s contact details:
Electro Harmonix Oceans 11 Reverb
Electro Harmonix Oceans 11 Reverb, effects pedal, 11 different reverb types: HALL, SPRING, PLATE, REVRS, ECHO, TREM, MOD, DYNA, AUTO-INF, SHIM and POLY, Tails switch: Select whether the reverb fades out naturally or stops immediately when the pedal is switched...
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Gibson Les Paul M2 Citron Green
Electric Guitar Poplar body, Maple neck, Rosewood fretboard (Dalbergia latifolia), Slim Taper neck profile - .800"-. 875", 22 Frets, Pickups: 2 Gibson Pro-Bucker humbuckers, Volume and tone controls, 1 Toggle switch, Chrome hardware, Wraparound bridge, Mini Button machine heads,...
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Dante AVIO Analog Input Adapter 2x0
Dante AVIO Analog Input Adapter 2x0; converts analog audio line signals to feed any Dante-connected system; 96 kHz / 24 Bit; fully-functional Dante interface; adjustable signal levels: +24dBu / +4dBu / 0dBu/ 0dBV /-10dBV (through Dante Controller); frequency Response: 20Hz...
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C.Giant LP-6210C Black
Keyboard 61 Keys with touch dynamics, 162 Sounds, 200 Rhythms, 61 Percussion effects, 50 Demo songs, Fill-in, sync and rhythms variations, Split function, Chord, Recording, Pitch bend wheel, Microphone input, Line out sockets, Headphone output, Sustain pedal connection, USB...
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Vic Firth SIH2
Vic Firth SIH2 isolation headphones, (reduces overall noise levels by 25 dB). successor of the legendary Vic Firth SIH-1 headphones, features redesigned larger driver in the ear cups that deliver a more powerful low end, cleaner mids and clear highs...
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Steinberg UR-RT2
4x 2 USB 2.0 Audio Interface Up to 24-bit/192 kHz, 2 Class-A D-PRE microphone preamps with + 48 V phantom power, Rupert Neve Designs transformer switchable on each front input channel, 2 Analog XLR/jack combo inputs plus 2 line...
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Presonus Studio One 4 Pro UG Prof/Prod
Audio MIDI Sequencer (DAW) (download) Upgrade from Presonus Studio One Professional 1-3 / Producer 2 to Studio One 4 Professional Sleek single-window philosophy, Consistent drag-and-drop functionality throughout, Project page allows integrated mastering with DDP export, Redbook...
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Stairville Wild Wash Pro 648 LED RGB DMX
Multi-Functional LED Spotlight with 4 Effects in One DeviceWith its SMD LED equipment, the Wild Wash series is a magic box for events and shows of all kinds. Whether on small to large stages, in clubs of all sizes, exhibitions,...
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Roland TM-6 Pro Drum Trigger Module
Trigger Module For acoustic drummers who want to extend the sound possibilities of their drums with electronic sounds, 500 one-shot sounds, 268 V-Drum sounds, 80 Drum kits, SDHC card slot for importing your own samples, 6x 6.3 mm stereo...
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Dante AVIO AES3 IO Adapter 2x2
Y Adapter Transmits two channels each from AES3 to a Dante network and vice versa, RJ45 Metal plug with built-in LEDs, 1 XLR male output, 1 XLR female input, 96 kHz / 24 bit, Robust housing for day-to-day tasks...
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Fender SQ J.Mascis Jazzmaster 2018
Electric Guitar J.Mascis (Dinosaur Jr.) Artist Model, Body: Basswood, Neck: Maple, Fretboard: Indian Laurel, Neck profile: C, 21 Jumbo frets, Nut width: 42.5 mm, Scale: 648 mm, Pickups: 2 Jazzmaster single coils, Adjusto-Matic bridge with vintage style floating tremolo,...
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Ampeg Opto Comp Compressor
Effects pedal Analog bass compressor, Controllers for compression, release and output levels, True bypass, Power supply with 9 V battery or 9 V power supply (both not included, suitable battery available under Art. 132579 , suitable power supply under...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.