The best service in Europe
How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
Before
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.
During
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
After
If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.
We extend the warranty to a total of 36 months –without any additional costs for you.
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.
Our Service Team’s contact details:
Native Instruments Maschine Mikro MK3
Native Instruments Maschine Mic MK3Groove Production Studio contains USB Controller and Maschine Software;, 16 highly-sensitive back-lit pads with velocity and after-touch; Dual-Touch Smart Strip; Encoder; VST and Audio Unit Host;, built-in effects section; import of samples, REX2 files and MPC...
to the product
Electro Harmonix Triangle Big Muff Fuzz
Effects Pedal Fuzz, Reissue of the original Version 1 Big Muffs from 1969, Creamy, violin-like sustain, Controls: Sustain, Volume, Tone, LED: Effect On / Off, Footswitch: Effect Bypass, Connections: input (6.3 mm jack), Output (6.3 mm jack), Power supply...
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Presonus Faderport V2
DAW Controller with USB 2.0 Port Touch-sensitive 100 mm motor fader (10-bit resolution, 1024 steps), Transport buttons with Start / Pause, Record, Stop, Forwards, Rewind, RTZ and Loop, Function keys, such as Bypass, Mute, Solo, Automation Touch / Write...
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Orange Crush 20 WHT Ltd. Edition
Solid State Amp Combo for Electric Guitar Limited special series, Power: 20 Watts (RMS), Equipment: 1x 8" Speaker, Warm sound and soft distortion from clean to overdrive, Controls: Dirty Volume, Switchable Overdrive, 3 Band EQ, Gain, Clean Volume, Connections:...
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Fender SQ Affinity Strat Pack HSS BSB
Electric GuitarSQ Affinity Strat Electric Guitar Body: Poplar, Neck: Maple, Fretboard: Indian Laurel, 21 Medium jumbo frets, Nut width: 40,9 mm (1.61"), Scale: 648 mm (25.5"), Pickups: HSS humbucker (bridge) and 2 single coils, 6-Saddle Vintage-Style...
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Boss VE-500 Vocal Performer
Vocal Multi-Effects Stompbox Especially suitable for singing guitarists, Automatic adjustment of harmonies and pitch based on newly developed BOSS algorithms for gapless tracking and a natural sound, Extensive effect selection, specially adapted to vocals, Enhance section for the basic...
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Roland TD-1DMK V-Drum Set
E-Drum Set Entry-level model into the world of Roland V-Drums, TD-1 Drum module with 15 drum kits, 15 Songs, 10 Coaching functions, Metronome, 3.5mm Stereo Jack Mix In, 3.5 mm Stereo jack headphone and line output, USB for MIDI...
to the product 
Fun Generation SePar Hex LED RGBAW UV IR
6-in-1 LED Flat Par 5 Powerful Hexa-Colour LEDs in the colours red, green, blue, amber, white and ultraviolet, Very bright beam with compact dimensions, The flexible mounting options make it ideal for mobile DJs, entertainers and clubs, Rubber feet...
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Airturn BT200S-2
Airturn BT200S-2; wireless foot switch MIDI-Controller, Page turner, Media- and Light-Controller wit Bluetooth 4; send MIDI Commands, MIDI Notes, Parameter Changes and Keyboard Commands; Auto-Repeat; two programmable steel switches; seven modes; two pairing Methods: open pairing for up to 8...
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Native Instruments Komplete 12
Plugin Bundle Comprising software instruments and sample libraries from Native Instruments, Contains a total of 45 instruments and effects, such as shape, replica, strummed acoustic guitar, Una Corda, Discovery Series "India", Reactor 6 including Block, Kinetic Metal, Contact 6,...
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Victory Amplifiers V4 The Countess Preamp
Victory Amplifiers V4 The Countess Preamp; effects pedal; clean and overdrive sounds based on V30 The Countess amplifier, developed with Guthrie Govan, all tube signal path with 1 x EC900 and 3 x CV4014 tubes, two channels, use it as...
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Fender SQ Affinity Strat Pack HSS CAR
Electric GuitarSQ Affinity Strat Electric Guitar Body: Poplar, Neck: Maple, Fretboard: Indian Laurel, 21 Medium jumbo frets, Nut width: 40.9 mm (1.61"), Scale: 648 mm (25.5"), Pickups: HSS Humbucker (bridge) and 2 single coils, 6-Saddle Vintage-Style...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.