The best service in Europe
How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
Before
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.
During
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
After
If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.
We extend the warranty to a total of 36 months –without any additional costs for you.
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.
Our Service Team’s contact details:
Schoeps CMC54 Mono Set MK4 CMC5
Schoeps CMC54 Mono Set Limited Edition, high quality condenser small diaphragm microphone comprising CMC 5 mic preamp Refurbished (new housing and refurbished) and MK4 capsule (new) cardioid, specifications CMC 5: power consumption 4mA, 48V phantompower, max. output level 1V, length...
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RME ADI-2 DAC
High-end DA converter & headphone amplifier Sample rates: 44.1 kHz up to 768 kHz, Playback of DSD and Direct DSD, SteadyClock FS, LCD display with AutoDark function for lighting, Desktop Case, Dimensions: 215 x 52 x 150 mm, Weight:...
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Subpac M2X
Subpac M2X, Mobile tactile bass system, SubPac adds real depth, connection and enjoyment to whatever you play through it - your music and media comes to life with the added dimension of physical bass. Frequency Response: 1hz-200hz, Wired Input: 3.5mm...
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Adam T5V
Active Nearfield Monitor Equipped with: 5" woofer and 1.9" U-ART ribbon tweeter, 2x Class-D amplifiers: 50W RMS woofer, 20W RMS tweeter, Frequency range: 45 - 25000 Hz, Crossover frequency: 3 kHz, Maximum input level: 106 dB (1m/pair), Rear bass...
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Marshall Origin 20C Combo
Tube combo amp for electric guitar Gain boost function, Two voicings (Normal, High Treble), which can be mixed steplessly via the tilt control, Switchable power reduction for full sound in any environment, 1 channel, Power: 20 watts, Preamp tubes:...
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Yamaha Stagepas 600BT
Mini-PA System with Bluetooth Function Consisting of 2x passive 2-way boxes and 10-channel power mixers, Power mixers and speaker cables can be stored in the boxes for transportation, Successor of the Stagepas 600i, Including 2 speaker cables, each 6...
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Roland R-07 black
Portable MP3 / WAV Recorder with Bluetooth Functionality Stereo recordings up to 24 Bit / 96 kHz in WAV format or up to 396 kbps in MP3 format on microSD / SDHC card, Built-in stereo microphone, Integrated hybrid limiter,...
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Fender Squier Affinity P-Bass PJ ILBK
Electric Bass Affinity series, Body: Alder, Neck: Maple, Fretboard: Indian Laurel, Neck profile: "C", 20 Medium jumbo nut, Scale: Long scale, Nut width: 41.3 mm, Pickups: 1 Jazz and 1 Standard Split Precision single coil, 2 Volume and 1...
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Epiphone Richie Faulkner Flying V
Electric Guitar Body and neck: Mahogany, Fretboard: Ebony, Neck profile: Thin C, 22 Jumbo frets, Scale: 628 mm, Pickups: Active EMG 57 (bridge) and EMG 66 (neck) humbucker, Floyd Rose 1000, Grover Rotomatic machine heads, Colour: Black, Incl. Deluxe...
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Sound Devices MixPre-3
Sound Devices MixPre-3; portable audio recorder with USB audio interface; 5 tracks: stereo mix + 3 isolated tracks; Kashmir microphone preamp with 76db gain; equivalent Input Noise: 128dBu max (A-weighting, gain=76dB, 150 Ohm source impedance); limiter per channel; low cut...
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Yamaha Stagepas 400BT
Mini-PA System Bluetooth Function Consisting of 2x passive 2-way boxes and 8-channel power mixers, Power mixers and speaker cables can be stored in the boxes for transportation, Successor of the Stagepas 400i, Including 2 speaker cables, each 6 m...
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Fender Squier Bullet Strat HSS BSB
Electric Guitar Body: Basswood, Neck: Maple, Fretboard: Indian Laurel, 21 Medium frets, Scale: 648 mm, Nut width: 42 mm, Pickups: 1 humbucker (bridge) and 2 single coils (neck and middle), 1-Ply white pickguard, 5-Way switch, Chrome hardware, Colour: Brown...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.