Postal Address
Thomann GmbH
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We will be back to help you in 1 Day and 13 Hours .
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00

Public holiday: Our store will remain closed on 21.05.18, as it is a public holiday
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

The Thomann Ordering Process

On this page we'll explain the usual ordering process at Thomann in ten steps - from selecting an item to its delivery at your doorstep.

The Thomann Ordering Process
Step 1: Selecting an item

Step 1: Selecting an item

Use our quick search field (at the top of the page on the left side of the navigation bar) or open the desired product category in our online catalogue (also in the navigation bar to the left). If you happen to know the item number of the desired product, you can enter it into the quick search field.

Step 2: Putting an item into your shopping basket

Step 2: Putting an item into your shopping basket

With the „Add to basket“ button, you place products you would like to buy into your shopping basket. When you place products in your basket, the number of items is shown at the top right on top of the basket symbol. Click on the „To your shopping basket“ link to change the amount of each product in your basket, remove items and manually add additional items.

Step 3: Proceeding to the checkout counter

Step 3: Proceeding to the checkout counter

Complete your purchase by clicking on the „Buy“ button. On the checkout page, enter your address, the payment method and add any additional information (such as a different delivery address or delivery date), and send off your order. After your first order, you'll receive a customer log-in that lets you save your information so that you don't have to re-enter it in the future.

Step 4: Sending your order

Step 4: Sending your order

After you have given us your data, click on the "submit" button to transmit your order.
Of course, all information is transmitted in an encrypted format and delivered safely to the desk of your contact person at Thomann.
After you've submitted it, you can make a print out of your order, if you wish.

Step 5: Your order is processed

Step 5: Your order is processed

Each order is processed and checked individually by a Thomann employee. After we've checked your order, you will receive an order confirmation via email which also contains the phone number and email address of your contact person and, if applicable, our bank data if you've opted for payment via money transfer.
Should your contact person find a mistake (e.g. an accessory part that doesn't fit), he or she will contact you as quickly as possible. Please understand that this mode of operation is only possible during our business hours and that several hours may pass until you receive an order confirmation.

Step 6: Modifying your order/adding items

Step 6: Modifying your order/adding items

It may happen that you realize you've forgotten an item that you wish you had included in an order you just placed. No problem! You can modify your order and add additional items anytime.
If you wish to delete an item and replace it by a different product, it's best to send us an email or call us, so we can give you a new delivery date.

Step 7: Collecting the goods and final inspection

Step 7: Collecting the goods and final inspection

Before your merchandise can be shipped, it is gathered and checked. Guitars etc. are checked by trained experts prior to shipment.
Although we stock more than 93000 items, it may happen that another customer just bought the last piece or that it does not pass the final inspection. In such cases we send out a partial delivery at our own cost.

Step 8: Shipping

Step 8: Shipping

We usually ship with DHL. Due to insurance reasons, more expensive items are shipped with UPS. Please contact us if you would prefer your items to be shipped with UPS or Express. For heavy and/or d items we use heavy carriers such as DFDS or DHL Spedition, who, once your pallet or carton is ready to be delivered, would contact you to arrange a suitable delivery date, as all items need to be inspected on arrival.
As soon as your shipment has left our warehouse, you will receive a shipping notification via email and, if you've given us your mobile phone number, an SMS notification for those of you on the move.

Step 9: Delivery

Step 9: Delivery

Three out of four parcels shipped DHL are delivered within 4 to 5 working days, depending where you are based in the world. For more information, please see our shipping rates page at www.thomann.de. If you're not at home, you can leave a note telling the delivery service to hand over the parcel to one of your neighbours, or alternativley, they will leave a note to advise attempted delivery, and will usually keep the parcel for up to 2 weeks.

Step 10: 100% satisfied?

Step 10: 100% satisfied?

We're only satisfied when you are satisfied 100%! If there's anything that spoils your shopping experience at Thomann, please tell us. Should you be unhappy with your Thomann purchase or individual items of your order, take advantage of our 30-Day Money-Back Guarantee and return those items. We'll send you a different product, credit your customer account, or transfer the money back to your bank account - whichever you prefer.

Yamaha P-125 BK Boss GT-1000 Line6 Power Cab Reloop RP 4000 MK2 Yamaha L-125 BK Alto TS 315 XVive Wireless System U2 Red Aston Microphones SwiftShield Flyht Pro Rack Drawer 19" 3U 28 cm lock Marshall Origin 50H Head LD Systems U518 BPH2 Aston Microphones Shield
Recommended
Yamaha P-125 BK

Stage Piano Graded Hammer Standard Keyboard (GHS) with 88 weighted keys, Pure CF Sound Engine, 24 Tones, Max. Polyphony: 192 votes, Dual, split and duo function, Two-track recording (one song), 20 Rhythms (drums + bass), Intelligent Acoustic Control, 21...

to the product
NOK 4,455
Recommended
Boss GT-1000

Multi effect pedal 32-bit AD / DA, 32-bit floating-point processor and 96 kHz sampling rate, New BOSS DSP engine, specially developed for audio applications, AIRD (Augmented Impulse Response Dynamics) brings BOSS's Tube Logic concept to a digital guitar processor,...

to the product
NOK 7,899
Recommended
Line6 Power Cab

Line6 Power Cab Guitar Cabinet, 1x12, '' active speaker systems, 250 watts into 8 ohms, 1 "Compression Driver, 6 speaker simulations, foldable feet, 70Hz - 20kHz frequency response, 125dB SPL @ 1m sound pressure, dimensions: 567 x 462 x 305...

to the product
NOK 4,699
Recommended
Reloop RP 4000 MK2

Quartz-driven DJ turntable with high-torque direct drive Speeds (RPM): 33 1/3 - 45 - 78, Pitch with selectable range of +/- 8% and+/- 16%, Reverse function, Connections: 1 PHONO output (gold plated) and 1 GND ground connection, Incl. platter,...

to the product
NOK 2,319
Recommended
Yamaha L-125 BK

Yamaha L-125 BK; stand for Yamaha P-125 BK; colour: Black

to the product
NOK 1,025
(1)
Recommended
Alto TS 315

Active Full-range Loudspeaker Equipped with: 15"/ 1.5", Power: 1,000 W RMS/2,000 W peak, Class D power amplifier, Bi - Amp, Frequency response: 43 - 22,000 Hz, Maximum output level: 131 dB, Dispersion pattern: 90° x 60°, 2-channel mixer with...

to the product
NOK 2,959
Recommended
XVive Wireless System U2 Red

2.4 GHz Wireless System Set with transmitter and receiver - both with battery and without power supply to operate, Built-in, rechargeable lithium battery, Range without obstacles: up to approx. 30 m, Frequency range 20 - 20,000 Hz, Latency: <6...

to the product
NOK 1,035
Recommended
Aston Microphones SwiftShield

Aston Microphones SwiftShield; Universal Mic Mount and Pop-Filter; Mic Mount Features: without Rubber Bands; fits Mics from 30 to 50 mm Diameter; two quick release spring clips; made of Aluminium, grade glass-fill nylon polymer and medical grade latex ("ShockStar" suspension);...

to the product
NOK 711
Recommended
Flyht Pro Rack Drawer 19" 3U 28 cm lock

Flyht Pro Rack drawer 19" 3U 28 cm with lock. Robust and easy glide lockable metal rack drawer. Colour: black, Dimensons: WxHxD 483 x 134 x 280 mm, weight: 6,3 kg

to the product
NOK 359
(1)
Recommended
Marshall Origin 50H Head

Tube Amp Head for Electric Guitar Gain boost function, Two voicings (Normal, High Treble), which can be mixed continuously via the tilt control, Switchable power reduction for full sound in any environment, 1 Channel, Power: 50 watts, Preamp tubes:...

to the product
NOK 5,209
Recommended
LD Systems U518 BPH2

Dual UHF wireless system with 2 bodypack transmitters 2 Dynamic headset microphones MH1 in black, Directivity: Cardioid, 19" 1U True diversity receiver, Frequency band: 1785 - 1800 MHz, Audio transmission range: 30 - 16,000 Hz, 96 Channels in 8...

to the product
NOK 4,567
Recommended
Aston Microphones Shield

Aston Microphones Shield; Pop Filter; Hygienic washable filter made of stainless steel shield; hexagonal filter holes; matte-black rubberised goose-neck with crocodile clip; printed Aston Microphones Logo

to the product
NOK 359
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.

Please leave a comment. Please enter your e-mail address.