Information for non EU countries
Customs and import charges for non EU countries
For deliveries from Germany to countries outside the European Union customs or import charges are to be paid upon arrival of the shipment in the country of destination.
This is over and above the standard import duties. Charges for customs clearance (and its handling, e.g. by a forwarding agency) have to be paid for by the customer. We do not have any influence on these charges and cannot predict the amount. The customs regulations vary significantly from country to country.
If you would like more information about this please contact your local customs office. Please note that you, as an importer, have to adhere to the regulations of the country in question.
Customs and import charges for Switzerland
Since we principally ship untaxed and duty-unpaid the customer is considered the importer and is obligated to pay the incurring costs.
Fees to be paid are 7.7% VAT on the payment (the amount stated in the Thomann invoice) as well as 7.7% VAT on the import charges. These are calculated on the basis of the shipment weight. For further information please visit https://www.kmu.admin.ch/kmu/de/home/praktisches-wissen/import-export/import-fuer-kmu/tares-der-zolltarif.html.
All due amounts are charged by the respective carrier (DHL Express AG, UPS Switzerland or Schlenker GmbH).
Postal customs clearance
Parcels lighter than 30kg are shipped by DHL.
Please find more detailed information behind this link: https://ezv.admin.ch/ezv/en/home/information-individuals/online-shopping--mail-and-courier-consignments/importation-into-switzerland/customs-clearance-costs-and-parcel-tracking--contact-person.html.
In exceptional cases (e.g. if export documents get lost during transport) costs for inspection, storage and revision might occur. However, practical experience shows that we can often hand in the documents later and thus avoid occurring costs.
Private customs clearance
If an order is too heavy, too large or too expensive we have to fall back to other shipping carriers. This specifically applies to shipments heavier than 30kg or longer than 1.50m. In these cases we cooperate with the companies UPS Switzerland (up to 70kg) and Schlenker Ltd (above 70kg).
- UPS Switzerland additionally charges fees for advance commission (2.5% of the goods value but at least CHF15). You can ask for further information at tel.: 0800-55-88-33 or on www.ups.ch respectively.
- Schenker additionally charges fees for general processing (depending on the overall effort necessary for the import management), please ask for further information at tel. +41-585895076 or at www.dbschenker.com.
Further interesting questions
- Which carriers are you working with?
- What are the Shipping Rates?
- Can I have the goods sent to a different address?
- Are the goods insured during transport?
- Are the products checked before being delivered?
- Are all items shipped at once?
- Do you also send to other countries with COD (cash on delivery)?
- Do you offer express shipping?
- Shipments Via Heavy Haulage "Spedition"