How does the Shopping Basket work?
The Shopping Basket enables you to shop conveniently at Thomann Cyberstore. You have the opportunity to explore over 250,000 pages and to put the products you would like to order into your shopping basket.
As soon as you put an article into your shopping basket, you will see the content of your basket on top of the right navigation bar on every page in the Thomann cyberstore. You can change the quantity or to remove products from the shopping basket at any time.
When you have finished your shopping spree just go to the checkout. If you receive an error message at this point, this is an indication that secure transmissions (HTTPS) aren´t allowed in your company network or that security settings on your computer might be wrong. You can also choose to use the standard server (HTTP), but then please do not enter credit card details as they would be transferred unencrypted over the internet.
On the checkout page you can enter your address and payment method as well as additional info like e.g. delivery address, comment, coupon etc. If you have a login to our customer centre, you can use your login so that you do not need to re-enter all your personal info. If you have chosen permanent login, this happens automatically.
After submitting the order details, you will normally receive an order confirmation within a couple of hours. The reason for this delay is that all orders are manually checked by our team to make sure that the ordered products and accessories are compatible and no products are sold out.
If you want to use pre-payment as payment method, please wait for our order confirmation email before transferring the money. The email contains all bank details as well as reference information of your order so that everything can be processed as fast as possible.
Here you will find a detailed description of all steps of the ordering process at Thomann.
Further interesting questions
- How secure is it to order on your website?
- How does the secure server work?
- I know the item numbers. How can I order more easily?
- How long does the shipping of my internet order take?
- Can I send you my credit card information safely?
- I cannot find the product I would like to order!
- How can I track my order?
- Can I come and pick up a product which I ordered on the internet?